Mulier Studio is a brand dedicated to the design and sale of candles. This website is made available to users to provide information about our products and allow them to purchase them.
Sales through this online store are intended for end consumers for their own use. Companies interested in distributing our products can contact us at info@mulier.es to discuss the project. Resale of products purchased through this online store is prohibited without express authorization.
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we inform you that the domain www.mulier.es is owned by Mulier Studio, the owner of which is a natural person, with address for notification purposes in Madrid (Calle Núñez Morgado 9, 28036) and contact email address info@mulier.es
Mulier Studio is a registered trademark. Its use is prohibited without the express written authorization of its rightful owners.
These Terms and Conditions govern the use of the website, the purchase of products through the online store, and any commercial relationships that may arise between Mulier and its users. Accessing the website and placing orders implies full acceptance of these Terms and Conditions.
Mulier reserves the right to modify these Terms and Conditions, as well as the structure, design or content of the website, at any time, without giving rise to any right to compensation.
Intellectual and Industrial Property
The website content, including text, images, photographs, videos, graphics, logos, icons, designs, software, and other elements, is the property of Mulier or third parties who have authorized its use. Its reproduction, distribution, or exploitation without express authorization is prohibited.
The user may create links to the website for private and non-commercial use, provided that the relationship with Mulier is not misrepresented and that illicit, offensive or public order content is not included.
Mulier is not responsible for the content or services of third-party websites that link to this website.
Responsibility
Mulier will not be responsible for service interruptions, technical errors, viruses, force majeure events, or misuse of the website by the user.
Access to and use of the information contained on the website is the sole responsibility of the user.
User Obligations
The user agrees to use the website in accordance with the law, good faith and these conditions, refraining from any action that may harm Mulier, other users or third parties.
General Terms and Conditions
These terms and conditions govern the purchase and sale of products offered through the online store.
The language of the contract will be Spanish.
Products are displayed with their price and description in the online store. Mulier reserves the right to modify prices, products, and offers without prior notice, except for orders already confirmed.
Payment Methods
Payment is processed through a secure payment gateway via the Stripe platform, using SSL protocol. Mulier does not have access to customers' bank details.
Shipping
Mulier ships to Spain and other countries in the European Union. Products will be delivered to the address provided by the buyer within the timeframe indicated on the product page and, in any case, within thirty (30) calendar days of order confirmation.
Shipping costs will be borne by the buyer and will be shown before finalizing the purchase.
In case of any incident during transport, the buyer must notify Mulier within a maximum of 24 hours from receipt of the order.
Withdrawal and Returns
The buyer has a period of fourteen (14) calendar days from receipt of the product to exercise the right of withdrawal, provided that the product has not been used and is kept in its original condition.
In accordance with Article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not apply to products used or handled after delivery.
The candles sold by Mulier are handmade sculptural pieces with organic and irregular shapes. For this reason, the burning may not be uniform and can vary from piece to piece, forming part of the product's character and design.
No returns will be accepted for candles that have been lit or used, except in the case of manufacturing defects or damage caused during transport.
Accepted returns must be sent without undue delay, in their original packaging, and with the return shipping costs borne by the buyer.
Mulier will refund the corresponding amount, excluding shipping costs, within a maximum period of fourteen (14) days from receipt of the returned products.
Communications
For any communication, users may contact Mulier via email at info@mulier.es or by written communication to the address indicated.
Applicable Legislation
These terms and conditions are governed by Spanish law. For the resolution of any dispute, the parties submit to the jurisdiction of the Courts of Madrid, unless consumer regulations stipulate a different mandatory jurisdiction.
Shipping to the United Kingdom – Taxes and duties
If you place an order with delivery to the UK, please note that the prices shown on our website do not include UK VAT or any import duties or taxes.
Shipments to the UK are made under DAP (Delivered At Place) terms. This means that once the order arrives in the UK, you will be responsible for paying any VAT, duties, or customs charges that the UK authorities may apply before delivery.
These costs are set by the UK authorities and are beyond our control. We recommend checking your local customs regulations if you have any questions before making your purchase.
